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Frequently Asked Questions

Get clear guidance on bookings, maintenance, delivery, payment, and home appointments.

Bookings

For bridal and event services, we recommend booking 3-6 weeks in advance. Standard appointments are usually available within the week.

All appointments are booked for in-salon visits. For product shopping, you can order online any day, anytime.

Yes. You can pay for products and your appointment deposit in a single checkout flow.

Deposits are non-refundable but transferable once when rescheduled at least 48 hours before your appointment.

Product care and delivery

For bridal and event services, we recommend booking 3-6 weeks in advance. Standard appointments are usually available within the week.

All appointments are booked for in-salon visits. For product shopping, you can order online any day, anytime.

Yes. You can pay for products and your appointment deposit in a single checkout flow.

Deposits are non-refundable but transferable once when rescheduled at least 48 hours before your appointment.

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